Network Protection Package
Our managed services provide network monitoring, maintenance, support, and many other benefits in a turnkey solution for small and medium-size businesses.
Network documentation will be created and maintained for your organization. Every time work is performed on your network, the engineer will update your documentation including:
- Server Hardware Information, IP Address, and Serial Numbers
- Network Password
- Methods of Network Access
- Security/Firewall Configuration
- Visio Network Map
- Router Configuration
- Internet Use Ppolicy
- Computer Use Policy
Please Note: Documentation is a continuous process which may take several months to complete a comprehensive document.
Your network devices, servers, and computers will be continuously monitored. A complete picture of your network is tracked on our central dashboard so that service engineers can be notified and respond to alerts quickly and effectively. We find and resolve many problems that normally go undiscovered before they adversely affect your network, cause downtime, or data loss.
- Server CPU, Memory and Network Statistics
- Computer CPU, Memory and Network Statistics
- Hard drive S.M.A.R.T. Status on Servers and Computers
- Hard Drive Capacity on Servers and Computers
- Backup Jobs on Servers and Computers
- SNMP Statistics on Routers and Switches
Continuous Network Maintenance
Our network maintenance service will perform daily tasks that include:
- Installation of Authorized Security Patches
- Application Antivirus and Anti-Spyware Updates
- Installation of Authorized Operating System Updates
- De-Fragment Server and Workstation Hard Drives to ensure maximum performance
Network Repair Service
Our engineers troubleshoot and resolve any network, server, or computer issue. This unlimited service is included in our Network Protection Package! (Labor only. Software and hardware costs are additional.)
Unlimited Support Calls
Anyone in your organization can call anytime during business hours and speak to an experienced network engineer. Let us take the computer support burden off your staff!
Remote Technical Support
Our remote agent enables us to provide remote support to your office staff, telecommuters, traveling personnel, and remote offices alike. We can remotely share control of your users desktops and resolve their problems even faster than by phone!
Monthly/Quarterly Technology Review
You will receive monthly network health reports via email. These reports are easy to read summaries of the status of your network, servers, and computers.
In addition, we will meet with you at least once per quarter to go over the reports and discuss your future IT needs. We will provide information on problem areas that need it need to be improved, and ask that you give us feedback on how we are performing.
Semi-Annual On-Site Maintenance
We will clean your servers, Network Equipment, and test your UPS batteries twice each year. This extends the life of your equipment and prevents possible unplanned downtime. Scheduled maintenance provides the least amount of inconvenience to you, your staff, and your customers.
We will stop 99% of all spam and filter 100% of the viruses sent via email. Your email will be filtered by the award winning SpamSoap service. Spam Soapville screens all of your incoming email before they reach your network servers. Only legitimate email is passed through to you, so your email will run faster more securely. Every user will receive a spam quarantine report with details of all the messages held in spam. In the rare instance that a desirable message is held, the user can simply click on the message to immediately deliver it. Your incoming emails are queued by spam soap for up to five days in case of Internet downtime or server maintenance so your clients will never see an undeliverable message even if your mail server is unavailable.
Antivirus and AntiSpyware Software for Workstations and Servers
Never pay for antivirus or anti-spyware software and updates again! AVG Internet Security Software from Grid Soft is included with the Network Protection Package service.
AVG currently protects over 70 million computers worldwide.
We maintain the licenses for you and will update your antivirus and anti-spyware software upgrades and definitions daily. As an extra layer of protection, our monitoring agent will block the ability of many spyware programs from installing on your network/computers.
Software Upgrades and Installs
Our Remote Agent enables us to roll out new software to all networked computers in your organization at one time. We can push registry changes, updates, and even uninstall software for you without touching each computer and distracting your daily business.
Vendor Liaison Service
We do the shopping for you! We research products and determine the most cost-effective solution to fit your technology needs. We find the best pricing on new hardware and software from multiple vendors. In many cases we can help you purchase direct from the vendor so you get the highest possible savings.
2-Hour Response Time
All support requests are answered promptly and handled efficiently. We look forward to dazzling you with our excellent response time and the fast resolution of your technology problems!
A Preferred Client Discount of 20% on Special Projects not already included with the Network Protection Package subscription.
Discounted Services Include:
- Network Cabling
- Moving Computer Equipment to new location
- Secure Destruction of Decommissioned Storage Devices
- Integration of new Computers in the event of Merger or Acquisition.
Static Website Hosting and Monitoring
We will host your static website on our servers while software monitors your sites uptime at no additional cost to you! (E-Commerce and CMS based site hosting is not currently available. We will expand this offering when server resources permit.)
Our Managed Services Program is ideal for businesses who:
- Need to have their computer(s), network, email, database, and internet access up and running 24 seven 365 without problems.
- Value the security of their data and want to do everything possible to prevent loss, corruption, or theft.
- Want to maximize the speed, availability, and performance of the network.
- Hate dealing with or thinking about computer problems and other complexities of operating a computer network.
- Don’t have the time or staff to perform computer and network maintenance.